Returns & Exchanges

At SONNETTECH, we stand by the quality of our electronics and offer a hassle-free 30-day return policy for all hardware and accessories. If you are not completely satisfied with your purchase, we are committed to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Log into your SONNETTECH account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original manufacturer packaging, ensuring all cables, manuals, and components are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned electronics, your refund will be processed to your original payment method within 5-7 business days.